Devoted Health 2027 Expansion for Agents
A new Medicare Advantage carrier entering your market is not just another option.
It is an opportunity.
Devoted Health is expanding into new markets for 2027, including Michigan, and agents should be paying attention.
Why Devoted Health Is Growing
Devoted Health was built with a clear mission:
To improve the health and well-being of older Americans by caring for every person like family.
This is not a traditional insurance-first company. It was built by leaders with a background in healthcare technology who saw an opportunity to improve how care and service are delivered.
A Different Kind of System
Most Medicare Advantage carriers operate across multiple systems.
That creates delays, confusion, and poor service experiences.
Devoted built a single platform that handles:
- Member information
- Broker support
- Provider data
- Service and claims
Everything lives in one place, which allows faster responses and better coordination. For agents, that means fewer issues and less time spent chasing answers.
Growth Driven by Service
Devoted launched in 2019 with about 3,000 members.
Today, they are approaching 500,000 members nationwide.
That growth is tied directly to service.
- 80% of calls answered in under 30 seconds
- 94% resolved on the first call
- 93% member trust score
When service improves, referrals follow.
What This Means for Agents
Most agents spend too much time on customer service.
That limits growth.
Devoted’s model is built to reduce that burden.
- 72% of agents report less service work
- Increased referrals from satisfied members
The takeaway: Better service from the carrier creates more time and more opportunity for the agent.
Support That Extends Beyond the Plan
Devoted focuses on real member support, not just benefits.
Their model includes:
- Devoted Guides (dedicated support team)
- Community resources (transportation, local help)
- Clinical support between doctor visits
This helps fill gaps that many plans leave open.
What to Expect for 2027
Devoted is taking a focused approach to expansion.
They are not entering every county at once.
Instead, they are building a strong presence in select areas before expanding further.
Agents can expect:
- PPO-focused plans in new markets
- Competitive benefits
- Select provider networks
Full plan details will be released after CMS approvals in mid to late summer.
Broker Support That Actually Works
Carrier support can make or break an agent’s experience.
Devoted is focused on responsiveness.
- 90% of agent calls answered within 30 seconds
- 84% resolved the same day
They also provide:
- Local market support
- Training and tools
- Direct agent support access
Key Takeaway
Devoted Health is not just another carrier.
It is built around:
- Technology
- Service
- Agent support
For agents looking to grow in 2027, this is a carrier worth understanding early.
CTA
Want to get ahead before the rollout?
Watch the full training and learn how Devoted Health fits into your strategy:
https://youtu.be/ePpvdrvyQNE?si=kVJZxqid8UqLc0Kg
